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Freshworks provides a powerful suite of cloud-based customer engagement and IT service solutions. At Tech9labs, we help organizations implement Freshworks platforms, integrate them with existing systems and design automated workflows that improve productivity and customer satisfaction.
Freshworks
CX Platform
Customer engagement platforms designed to streamline support, automate sales pipelines and deliver omnichannel experiences.
Customer SupportOmnichannel support platform with ticketing, automation and AI-powered service workflows. Deliver exceptional customer service across email, phone, chat and social media.
Sales CRMAI-powered CRM platform for managing leads, deals and customer relationships. Built-in phone, email, activity management and AI-powered deal insights.
Messaging platform for real-time customer conversations across web, mobile and social channels.
Enterprise ITSM platform enabling automated service management and asset tracking.
Marketing automation for customer journeys, engagement and personalization.
AI-powered automation and insights for support, sales and marketing operations.
Transform from fragmented systems and siloed teams to a unified customer experience platform that connects support, sales and marketing.
Click a pill to see how each platform transforms your operations.
Our team helps organizations successfully implement and optimize Freshworks solutions through strategic consulting, integration expertise and automation frameworks.
Certified Freshworks implementation experts specializing in CRM and customer experience automation. We design omnichannel communication strategies that delight customers.
Custom dashboards and analytics with ongoing support and optimization. We integrate Freshworks with your existing systems for seamless data flow and unified operations.
Fragmented → Unified • Manual → Automated
Freshworks provides a powerful suite of cloud-based customer engagement and IT service solutions. From customer support to sales automation and marketing engagement, Freshworks enables businesses to deliver seamless digital experiences across channels.
A structured methodology that transforms your customer and employee experience with Freshworks.
Understand your CX goals, current systems and requirements; design the optimal Freshworks architecture.
Customize Freshworks solutions – workflows, automation rules, fields, templates and integrations.
Connect with existing systems (CRM, ERP, marketing tools) and migrate historical data seamlessly.
Build AI-powered workflows, chatbots and automated processes to reduce manual effort.
Comprehensive training for teams, change management and adoption strategies.
Continuous improvement, analytics review and ongoing support to maximize ROI.
Real outcomes from Freshworks implementations delivered by Tech9labs.
Certified specialists with deep CX expertise – delivering measurable business value through strategic Freshworks implementations.
Freshworks certified implementation specialists.
CRM and customer experience automation.
Unified communication across all channels.
AI-powered workflow automation.
Custom dashboards and advanced analytics.
500+ app integrations and APIs.
Continuous optimization and support.
Team training and change management.
Let's implement Freshworks platforms that unify your customer engagement, automate workflows and deliver exceptional experiences – with certified experts and ongoing support.
Partner with Tech9labs to transform your enterprise IT infrastructure. Our experts are ready to help.
Free consultation & strategy session
Looking for a trusted partner to manage and optimize your IT operations? Our consultants will help you design the right managed services strategy tailored to your enterprise.
No-obligation strategy session with senior architects.